Frequently Asked Questions

Everything you need to know about ordering your CoolDeal onesies. Still stuck? WhatsApp us on 082 699 8772.

Sizing & Product

What sizes do the onesies come in?
Five sizes: Newborn, 0-3 months, 3-6 months, 6-12 months and 12-18 months.

What are they made of?
100% soft combed cotton with an envelope neckline and snap-button closure for quick nappy changes. Gentle on sensitive newborn skin.

Will the print fade in the wash?
No. Our prints are heat-cured to last. Wash inside-out at 30 degrees and tumble dry low.

Are the designs really in Afrikaans?
Yes! Proudly Afrikaans and English designs you won't find anywhere else.

Pricing & Discounts

How much is a onesie?
R147 each. Buy more and save automatically: 3+ save 5%, 5+ save 8%, 8+ save 10%, 10+ save 12%. Applied at checkout, no code needed.

Do you do baby-shower or bulk orders?
Absolutely. For large or custom orders, WhatsApp 082 699 8772 for a quote.

Delivery

How long does delivery take?
2-4 business days nationwide, with a tracking number by email once it ships.

How much is delivery?
Standard R100, Express R150, and FREE on orders over R800.

Do you deliver everywhere in SA?
Yes, anywhere in South Africa, plus PUDO locker collection nationwide.

Where are you based?
Vanderbijlpark, Gauteng. We ship from SA, so no customs fees or long waits.

Returns & Payment

What is your return policy?
A 7-day cooling-off period under South Africa's ECTA. Items must be unused, unwashed and in original packaging. See our Returns & Refunds policy.

What if my item arrives damaged or wrong?
Contact us within 48 hours and we'll replace it or refund you in full, shipping included, as per the Consumer Protection Act.

How can I pay?
Secure online payment at checkout. Your card details are encrypted and never stored by us.

Gifts & Contact

Can I send it as a gift?
Yes, onesies are our most popular baby-shower gift. Add a note at checkout and we'll leave the pricing off the parcel.

How do I reach you?
Email cool@cooldeal.co.za or WhatsApp 082 699 8772, Monday to Friday 08:00-17:00.